1. Introduction

Coast Plumbing Solutions (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, schedule services, or interact with our advertisements, including Google Local Services Ads and text messaging communications.

By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information You Provide

• Name
• Phone number
• Email address
• Service address
• Appointment or service details
• Communications you send to us (calls, texts, emails, form submissions)

b. Information Collected Automatically

• IP address
• Browser type and device information
• Pages visited and interaction data
• Cookies and similar tracking technologies

c. Information from Advertising & Lead Platforms

If you contact us through Google Local Services Ads or other advertising platforms, we may receive:

• Your name
• Phone number
• Message or call details
• Service request information

This data is used only to respond to your inquiry and provide the requested services.

3. How We Use Your Information

We use the collected information to:

• Respond to service inquiries and requests
• Schedule and manage appointments
• Provide customer support
• Send service-related communications
• Improve website functionality and user experience
• Comply with legal and regulatory requirements

We do not sell, rent, or share your personal information for third-party marketing purposes.

4. Text Messaging (SMS) Communications

If you opt in to receive text messages from Coast Plumbing Solutions, the following applies:

a. Types of Messages

• Appointment confirmations and reminders
• Service updates
• Account or billing notifications
• Customer support communications

b. Consent

By providing your phone number and explicitly opting in through our website, forms, AI chat, scheduling tools, or other communication methods, you provide express written consent to receive automated informational and promotional text messages from Coast Plumbing Solutions. Message frequency varies. Message and data rates may apply.

c. Opt-Out Instructions

You may opt out at any time by replying STOP to any message. You will receive a confirmation message after opting out, and no further messages will be sent unless you re-subscribe.

d. Help & Support

For assistance, reply HELP or contact us directly at:
📧 admin@coastplumb.com
📞 805-691-9905

e. Message & Data Rates

Message and data rates may apply, depending on your mobile carrier and plan.

f. Data Use & Sharing

Mobile opt-in data and consent information:

• Is used only for Coast Plumbing Solutions communications
• Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
• May be processed by service providers strictly for message delivery and compliance

5. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Improve website performance
• Analyze traffic and usage patterns
• Enhance user experience

You may disable cookies through your browser settings, though some features of the site may not function properly.

6. Data Sharing & Disclosure

We may share information only when necessary to:

• Provide the services you requested
• Work with trusted service providers (e.g., scheduling, messaging platforms)
• Comply with legal obligations or protect rights and safety

We do not share personal information with third parties for marketing purposes.

7. Data Retention

We retain personal information only as long as necessary to:

• Fulfill service obligations
• Meet legal and regulatory requirements
• Resolve disputes or enforce agreements

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Opt out of certain data uses

To exercise your rights, contact us at:
📧 admin@coastplumb.com

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no online transmission or storage method is 100% secure.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

12. Contact Information

If you have questions about this Privacy Policy or our data practices, contact:

Coast Plumbing Solutions
📍 198 West Highway 246
📞 805-691-9905
📧 admin@coastplumb.com