Privacy Policy
Effective date: October 13, 2026
1\. Introduction
Coast Plumbing Solutions (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, contact us, schedule services, or interact with our advertisements, including Google Local Services Ads and text messaging communications.
By using our website or services, you consent to the practices described in this policy.
2\. Information We Collect
We may collect the following types of information:
a. Personal Information You Provide
- Name
- Phone number
- Email address
- Service address
- Appointment or service details
- Communications you send to us (calls, texts, emails, form submissions)
b. Information Collected Automatically
- IP address
- Browser type and device information
- Pages visited and interaction data
- Cookies and similar tracking technologies
c. Information from Advertising & Lead Platforms
If you contact us through Google Local Services Ads or other advertising platforms, we may receive:
- Your name
- Phone number
- Message or call details
- Service request information
This data is used only to respond to your inquiry and provide the requested services.
3\. How We Use Your Information
We use the collected information to:
- Respond to service inquiries and requests
- Schedule and manage appointments
- Provide customer support
- Send service-related communications
- Improve website functionality and user experience
- Comply with legal and regulatory requirements
We do not sell, rent, or share your personal information for third-party marketing purposes.
4\. Text Messaging (SMS) Communications
If you opt in to receive text messages from Coast Plumbing Solutions, the following applies:
a. Types of Messages
- Appointment confirmations and reminders
- Service updates
- Account or billing notifications
- Customer support communications
b. Consent
If you separately opt in to receive text messages, Coast Plumbing Solutions may send service-related messages about your inquiry, appointments, service updates, billing, or customer support. Providing a phone number or submitting a website service request does not by itself enroll you in text messaging or authorize promotional texts. This website does not offer an AI chat or an SMS sign-up. Any texting consent is collected separately through the communication or scheduling process you use. Message frequency varies. Message and data rates may apply.
c. Opt-Out Instructions
You may opt out at any time by replying STOP to any message. You will receive a confirmation message after opting out, and no further messages will be sent unless you re-subscribe.
d. Help & Support
For assistance, reply HELP or contact us directly at:
Phone: (805) 691-9905
e. Message & Data Rates
Message and data rates may apply, depending on your mobile carrier and plan.
f. Data Use & Sharing
Mobile opt-in data and consent information:
- Is used only for Coast Plumbing Solutions communications
- Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
- May be processed by service providers strictly for message delivery and compliance
5\. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve website performance
- Analyze traffic and usage patterns
- Enhance user experience
You may disable cookies through your browser settings, though some features of the site may not function properly.
6\. Data Sharing & Disclosure
We may share information only when necessary to:
- Provide the services you requested
- Work with trusted service providers that help us run our business and this website, as described below
- Comply with legal obligations or protect rights and safety
Service providers we use
- Website hosting (Lovable): hosts this website and securely stores the service requests you submit through our forms.
- Email delivery: when you submit a request, its details are emailed to our office staff so we can respond.
- Online booking (ServiceTitan): if you choose Book Online, you schedule through ServiceTitan, which handles the details you enter there.
- Website measurement (Google Tag Manager and Google Analytics): help us understand how visitors use the site. We do not send your name, phone number, email address or request details to Google.
We do not share personal information with third parties for marketing purposes.
7\. Data Retention
We retain personal information only as long as necessary to:
- Fulfill service obligations
- Meet legal and regulatory requirements
- Resolve disputes or enforce agreements
8\. Your Privacy Rights
Depending on your location, you may have the right to:
- Request access to your personal information
- Request correction or deletion of your data
- Opt out of certain data uses
To exercise your rights, contact us at:
9\. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, or misuse. However, no online transmission or storage method is 100% secure.
10\. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.
11\. Updates to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
12\. Contact Information
If you have questions about this Privacy Policy or our data practices, contact:
Coast Plumbing Solutions
198 W Highway 246, Buellton, CA 93427
Mailing address: PO Box 387, Buellton, CA 93427
Email: admin@coastplumb.com
Phone: (805) 691-9905